New Digital Access Online and Mobile Banking

To register for the new Digital Access, ATFCU must have your current phone number and email address on file. BEFORE March 29:

• Please login to Digital Access or visit us in-branch to assure that your contact information is up to date; and
• Have your joint owners/authorized signers contact us by phone or in-branch to update their contact information.

You will have continue to have convenient 24/7 access to your accounts from any device no matter where you are with new and improved features, including:

• Individual Logins: Each user will create their own unique login eliminating the need for shared logins
• Account View: View all of your accounts in one place using a single login and use favorites to quickly access your most frequently viewed accounts.
• Savings Round Up: Increase your savings by opting to round up your debit card purchases to the nearest dollar and have the extra automatically deposited into your savings account
• Scheduled Member to Member Transfers: Not only can you easily transfer funds to other ATFCU members, you can now store them in your transfer list to quickly transfer to later. You can make member to member transfers on a one-time, scheduled, and recurring basis.
• And much, much, more…

What do I need to register for the new online/mobile banking?

• Member Number
• Social Security Number
• Phone Number
• Email Address

Reminder. Please be aware that ATFCU will never ask for personal information via unsolicited text message, email, or phone.  If you receive an unsolicited message from someone claiming to be ATFCU and asking for full account numbers/passwords/other personal information, we suggest you do not respond.  Hang up and contact ATFCU directly and speak with someone in member service.  If you have given out your Visa credit card, Visa debit card, or other information, please contact ATFCU as soon as possible.

How will the upgrade affect Online Bill Pay?

Online banking will be unavailable from March 29 until service resumes on April 1, so members should schedule their bill payments prior to March 29 to avoid nonpayment. Bill payments that are already pending or scheduled will continue to process unaffected.

After the upgrade, each Digital Access online/mobile banking user will be able to pay all their bills in one convenient place. Primary members will retain their payees, history, scheduled payments, etc… and should experience minimal to no change. Joint owners will be able to create a new bill pay profile where they can add and manage new payees.

Will my Scheduled Transfers or Account Alerts be affected?

Yes. Scheduled transfers will process through March 27. At that time any pending transfers will be cancelled. Additionally, you will have to re-enter scheduled transfers and alerts into the new Digital Access system. Please login BEFORE March 27 to obtain any transfer or alert information you need to setup these services in the new system.

How will External Accounts and Transfers be affected?

For security reasons, external accounts will have to be setup and re-authenticated in the new system. This service will be unavailable during the upgrade. To avoid any non-payment or duplicate payment, please cancel any recurring external transfers no later than March 26. Please also avoid setting up any external transfers to process past March 26. Any external transfers still pending between March 26 and March 29 may not be processed.

Who do I contact if I have questions?

Please contact Member Services at (800) 404-6008.